Troubleshooting articles

EUMETCast Terrestrial is in the pilot phase. This section will continue to grow rapidly, but suggestions on topics to include are welcome at ops@eumetsat.int.

Troubleshooting articles

Troubleshooting articles

Before installing your EUMETCast Client Software and EKU, we recommend that you read the relevant tips below and also the read me files contained on the accompanying CD ROM.

Please refer to the reception station set-up recommendations and this troubleshooting guide (beginning with general troubleshooting advice) before contacting the User Service Helpdesk. Please also review the current system limitations.


PLEASE NOTE: EUMETSAT is providing User Service Helpdesk support for EUMETCast in general and specifically for the integration of the Tellicast and EKU software. The additional components contained in the EUMETCast package, such as DVB drivers, DVB software and tools, are provided on best effort to facilitate the installation. We may not be able to assist you with system-specific problems if you are not using recommended devices and because of the large variety of hardware, operating systems and application software available. If a manufacturer has installed your reception station, please seek assistance from them first if your equipment fails.